Objective vendor comparison
Units-Master vs. IGEL Real
Austrian regional ERP with deep MRG/WEG/WGG accounting.
Executive Summary
IGEL Real (IGEL Software) is a regional Austrian ERP focused on statutory accounting for MRG, WEG and WGG portfolios. It offers deep BAO-compliant bookkeeping and EBICS banking, but no modern process automation, AI layer or auditor portal.
Feature comparison in detail
| Feature | ⚡ Units-Master | IGEL Real |
|---|---|---|
| Process Ticketing | Built-in | Partial |
| Visual Workflow Engine | Built-in | Not available |
| Voice AI (Phone) | Built-in | Not available |
| In-App AI Chat | Built-in | Not available |
| In-App Team Chat | Built-in | Not available |
| Owner / Tenant Portal | In development | Partial |
| Auditor Portal | In development | Not available |
| Accounting & Reports | In development | Built-in |
| GoBD / BAO Archiving | Built-in | Built-in |
| Service Directory | Built-in | Not available |
| Banking / SEPA & EBICS | Not available | Built-in |
| WEG Voting & Assembly | Not available | Not available |
| Meter & Heating DB | Not available | Built-in |
Legend
- Built-in
- Fully part of the vendor's own product, developed and maintained in-house. No extra contract, no data sync, one support line.
- In development
- Not yet usable, but on the active engineering roadmap with a confirmed release window. Relevant for multi-month rollouts that can plan around it.
- External vendor
- Delivered by a separate vendor via integration, add-on or sync. Expect additional licence fees, a second support relationship, and data flowing across two systems.
- Partial
- The feature technically exists, but only at checkbox level: enough to tick the requirement, rarely enough to solve the underlying day-to-day workflow.
- Not available
- Not part of the product. No integration, no roadmap commitment — the workflow has to happen outside the platform.
Strengths of IGEL Real
- Specialised MRG/WEG/WGG accounting engines for Austria
- Native EBICS banking and BAO-compliant archiving
- Native meter and heating cost database (Heizkosten)
Weaknesses of IGEL Real
- Only basic ticketing, no visual workflow builder
- No AI layer — neither voice agent nor in-app copilot
- No auditor portal, no service directory, portals only as add-on
Operational differences
01
Process-driven workflows instead of static inboxes
Every ticket in Units-Master triggers an executable, multi-step Standard Operating Procedure (SOP) — no manual tag assignment, no ping-pong between staff members.
02
Native voice AI agent, not a third-party tool
Inbound phone calls are handled entirely by the native voice AI agent: emergency dispatch, intake and ticket creation — autonomously, 24/7.
03
In-app copilot Werner AI: contextual and action-capable
Werner AI is not a generic chatbot. It knows property history, summarises units, prepares accounting data and executes actions directly.
04
Embedded service directory, wired into workflows
The /directory connects local tradespeople, plumbers, HVAC technicians and auditors directly to the automated ticket workflows — no media breaks, no manual coordination.
When each fits
Choose Units-Master when…
- You want executable SOP-driven processes, not just accounting
- AI-assisted telephony and ticket automation are strategic priorities
Choose IGEL Real when…
- You need deep MRG/WEG/WGG statutory accounting for the Austrian market
- Heating cost reporting and BAO compliance are core requirements
Last reviewed and updated: 15 August 2026
All information without guarantee. Feature scope may change through product updates from the vendors listed.