Manager in-front of a Building

AI voice assistant: The solution to the ‘Grandma Erna problem’

Automated call answering that sounds amazingly human.

Accessibility without telephone stress

The shortage of skilled workers and the flood of daily routine calls are a burden on every property management company. While young tenants prefer apps, the telephone remains the most important medium for the older generation. Our AI voice assistant closes this gap. It answers calls, understands the issue, and acts like a digital employee – 24 hours a day, 7 days a week.

Watch the video on YouTube or click the play button below.

See the Units-Master voice assistant in action

How our AI conducts a conversation with a tenant (”Grandma Erna“), identifies the problem, and immediately initiates the appropriate process in Units-Master.

Owner in-front of the Building

Your advantages through intelligent speech processing

  • Full integration: The assistant is directly connected to your workflow engine. A reported claim immediately ends up as a ticket in the system—including all necessary data.
  • Natural dialogues thanks to 11labs: Forget tinny computer voices. Thanks to state-of-the-art AI technology, conversations sound empathetic and professional.
  • No more busy signals: The AI can handle an unlimited number of calls simultaneously. This greatly reduces the workload on your team, allowing them to focus on complex cases.
  • Multilingual & intelligent: The assistant understands different languages and dialects and automatically filters out important information such as object number or type of damage.
Supplier in-front of the Building

From the call directly into the workflow

Behind the voice is the powerful N8N automation. As soon as the call ends, the AI triggers the appropriate SOP (Standard Operating Procedure).

  • Example: A tenant reports a burst pipe by phone. The AI recognizes the urgency, creates the ticket, informs the responsible emergency service technician, and sends the tenant a confirmation via text message—all without an employee having to pick up the phone.
Manager in-front of a Building

Secure your competitive edge now

Would you like to experience how the AI voice assistant frees up your phone lines? As part of our pilot program, we will configure the assistant individually for your administration.

Schedule a demo appointment now